Mutuals retain customer service crown

According to the Building Societies Association:

"Mutuals have consistently outperformed plc banks across various aspects of customer service, including treating customers fairly, value for money and being trusted to give good advice..."

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Banks only partly to blame, claims RBS chief

Stephen Hester group chief executive of the Royal Bank of Scotland told the Future of Banking Commission:

"We need to develop this in the context of a systematic crisis, when all banks could go bust, as they exist only on confidence. The question is how to let a bank go bust while allowing its functions to continue..."

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